Jacqueline M. Baker is the Director of Innovation Programming for AARP Innovation Labs, where she is responsible for accelerating the AARP innovation ecosystem by curating programming and experiences for both startups and organizations to influence, shape and co-create products and services that empower people to choose how they live as they age.  In previous roles within AARP, Jacqueline managed the national tradeshow presence of AARP TEK, the flagship technology education programmed designed for the 50+ as well as previously managing the executive office of Innovation and Product Development.

Jacqueline is author of the book, Leader by Mistake and is passionate about training individuals and organizations to develop and refine important leadership and modern etiquette skills, that increase confidence and provide a competitive advantage.

Jacqueline holds two degrees, a Bachelor of Arts in Public Relations and Master of Education in Instructional Technology with specializations in Interactive Technologies and Performance Improvement. She is also Six Sigma Green Belt certified in process improvement.