Jacqueline M. Baker is the Innovation Program Manager for AARP Innovation Labs, where she is responsible for accelerating the AARP innovation ecosystem by curating programming and experiences for both startups and organizations to influence, shape and co-create products and services that empower people to choose how they live as they age. In previous roles within AARP, Jacqueline managed the national tradeshow presence of AARP TEK, the flagship technology education programmed designed for the 50+ as well as previously managing the executive office of Innovation and Product Development. In addition to her role at AARP, Jacqueline is author of the book, Leader by Mistake and she trains individuals and organizations to develop and refine important leadership and modern etiquette skills that increase confidence and provide a competitive advantage. Her work has been recognized by numerous publications and media outlets, including, NBC, CBS, Essence Magazine, The Michigan Chronicle – 40 Under 40 and McDonalds – Women Who Lead. Jacqueline holds two degrees from Wayne State University—a Bachelor of Arts in Public Relations and Master of Education in Instructional Technology with specializations in Interactive Technologies and Performance Improvement. She is also Six Sigma Green Belt certified in process improvement.